| General |
| How many movies can I check out at once? |
| How long can I keep a movie? |
| How do I cancel my membership? |
Billing |
| What day of the month will I get billed? |
| Should I wait until the first of the month to sign up? If I sign up mid-month, will the first charge be prorated? |
| Can I pay with a check or be billed in the mail? |
Shipping |
| Are there any places you won't ship to? |
| I am staying at a hotel or motel. Can I have my movies delivered to me there? |
| Are your movies sent by first class mail? |
| Will the shipping envelopes say "Stores name goes here or www.intothegame.com" on them? |
| How long will it take to get my movies? |
| How do I report a shipping problem or a disc that won't play? |
| I lost the protective sleeve which the DVD arrived in. |
| I lost the prepaid return envelope used for returning the DVD. |
| What if I don't receive or I lost a title? |
My DVD Request List |
| What is 'My DVD Request List'? |
| Occasionally, I receive the second or third disc in my DVD Request List before the first. Why does this happen? |
| I sent back a DVD but never got the next one in My DVD Request List. |
Still have a question? E-mail E-Mail of Person you want E-Mail Sent To and we'd be glad to help you out.
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How many movies can I check out at once?
That depends on your plan. If you signed up for the four movie plan, you can have up to four titles in your possession at once.
Lets say for example, that you signed up for the four DVD plan. If you return one movie back to us, we'll send out one movie from your Stores name goes here DVD Request List (the first available starting at the top of your queue). If you send back two movies, then we'll send you the next two available DVD's on your Request List.... and so forth. This ensures that you will always have four movies at once.
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How long can I keep a movie?
You can keep a movie for as long as you want without late fees, or any other penalties as long as you are a member!
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How do I cancel my membership?
You can cancel your membership at anytime by visiting the Contact Us page and asking us to cancel your membership. Please note that your account can NOT be fully cancelled if you have any movies checked out.
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What day of the month will I get billed?
Your flat monthly membership fee (plus tax) is automatically billed on the monthly anniversary of your first charge. For example, if your first charge was on the 17th of the month, your next charge is on the 17th of the following month.
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Should I wait until the first of the month to sign up? If I sign up mid-month, will the first charge be prorated?
There is no need to wait. Your flat monthly membership fee is automatically billed on the monthly anniversary of your first charge. For example, if your first charge was on the 17th of the month, your next charge is on the 17th of the following month.
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Can I pay with a check or be billed in the mail?
No. We require a valid credit card for every Adult Movies 2 Go DVD Subscription Plan, including all promotions. This is to verify account information, secure orders and prevent fraud.
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Are there any places you won't ship to?
We only ship within the U.S.
Within the U.S. we ship to every state and territory
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I am staying at a hotel or motel. Can I have my movies delivered to me there?
Due to losses, we feel it is in the best interest of Adult Movies 2 Go not to ship to hotels or other such transitional addresses.
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Are your movies sent by first class mail?
All our discs are sent by first class mail. If you're returning our movies at your local post office, you may return movies sent in our mailers through the metered mail slot, if available.
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Will the shipping envelopes say "Adult Movies 2 Go or www.adultmovies2Go.com" on them?
No, your shipment will come in a basic envelope and will have a return address with our company name "Simple Distributors, Inc." on them.
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How long will it take to get my movies?
When you have an open rental slot, we make every effort to ship your DVD as soon as inventory is available. Movies usually arrive within 2 to 4 days, but occasionaly some movies may take longer than 4 days to arrive because of postal delays.
Orders received on Sundays and holidays are processed the following business day.
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How do I report a shipping problem or a disc that won't play?
If you have any shipping problems, such as delayed arrival of your rentals, or an unplayable DVD, you can report it on the Contact Adult Movies 2 Go page.
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I lost the protective sleeve which the DVD arrived in.
If you lost the sleeve which the DVD arrived in (the one with the movie title and description on it), be sure to include a note in the envelope with your email address on it so we can properly credit your account.
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I lost the prepaid return envelope used for returning the DVD.
If you misplaced one of our prepaid return mailers, you may mail the DVD to:
P.O. Box 451176 Ft. Lauderdale, FL 33345
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What if I don't receive a title?
We understand that things happen and sometimes the U.S. Postal Service can make mistakes, and therefore we offer the Contact Adult Movies 2 Go page to report the occasional lost DVD. However, theft of DVD's will not be tolerated. We will have Postal Inspectors investigate the issue. If this becomes more than an occasional occurrence, we will be forced to suspend your account, pending a full investigation by the postal service, and fraud divisions of credit card companies. All prosecution laws apply. Please think twice before deciding to keep the DVD's and blaming it on the postal service.
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What is 'My DVD Request List'?
'My DVD Request List' is the list of movies you've selected to rent. You can update or edit your Request List anytime. Initially, we'll send you the first available DVDs from your Request List. When you're finished watching one of the DVDs you have out, send it back so we can ship the next available title from your Request List. To rent a movie, browse the Adult Movies 2 Go site and click the Rent button next to any movie. This title will be added to your Request List.
To adjust the priority of movies, change the number in the Priority column and then click Update Request List. It's also easy to change the priority of more than one movie at a time. Simply change the priority of as many movies as you want and then click Update Request List -- the site will make all the necessary changes. To remove movies from your Request List, check the Remove box next to any movie.
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Occasionally, I receive the second or third disc in my DVD Request List before the first. Why does this happen?
When you return a movie or have an open slot in your Requst List, we make every effort to ship your first choice. To help you get the most out of your membership, if a title in a higher spot is out of stock, we'll send your next available in-stock title. This way, you will always have great movies on hand!
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I sent back a DVD but never got the next one in My DVD Request List.
Once a title you return has been checked back into our inventory, you'll receive an email confirmation of its return. We'll then ship the next available title from your Request List. You can always check the My Account page on the site to see whether we have received the movie you've returned. If 7-10 days pass, and you don't receive a confirmation email from us, please use the Contact Us page to report it as 'already returned'.
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